Candle Care


Before lighting always trim the wick to 5mm and remove any wick debris, as this will encourage an even burn and steady flame, and will limit any black soot disposition.


We advise using a snuffer or a spoon to put out your candle, as this is much safer than blowing on them. Blowing out a candle can send sparks and hot wax flying and the wick may continue to glow and emit smoke.  Always double check your candle is fully extinguished.


When lighting your candle for the first time, ensure you burn the candle until the wax melts across the entire surface to the sides of the vessel, as this will ensure an even burn throughout the duration of its lifespan. This can take anywhere between two to four hours.

Candles burn best in still air, however if you can’t avoid draughts, turn the candle periodically to avoid uneven burning and possible candle collapse. A candle left in a draught may also start to smoke which may blacken surrounding surfaces.

We suggest trimming the wick after every four hours of burn time. Before trimming the wick, you should always extinguish the flame and let the candle come to room temperature. If the flame becomes too large, trimming the wick will reduce the flame size.



  • Candles are sensitive to temperature and light, so to prevent fading, cracking and melting, store them in an upright position in a cool, dry place, away from direct sunlight, fluorescent light and dust.
  • Never go to sleep with a candle still burning, and never leave a burning candle in a child’s bedroom.
  • Never leave a burning candle unattended.
  • Always remove packaging and tags before lighting candles and other home fragrance products.
  • Do not position candles or fragrance products on or near TV cabinets, electrical items or heat sources.
  • Never burn a candle for longer than four hours at a time. After the maximum manufacturer’s recommended burn time, let it cool, trim the wick and relight.
  • Ensure that the wick is always centred. To re-centre a wick, let the candle burn until the wax begins to melt and reposition.
  • Always use candles and fragrance products on an appropriate heat protected surface. Under no circumstances should a candle be placed directly on a table or any other surface that may be subject to damage.
  • Keep candles out of reach of children and pets.
  • Do not use if the glass container is cracked, chipped or broken.
  • Candles should not burn down to more than 2cm from their base or holder to prevent the underside from becoming too hot.
  • Candle containers may become hot, so handle with care and wait for the wax to set and the candle to cool before moving. You should never move a burning candle.
  • Always keep the wax pool free from foreign objects such as wick trimmings, wick particles, match debris and dust.
  • A burning candle may generate significant heat above the flame so always position well away from combustible materials such as fabric and wood, and never burn under a shelf or cupboard.
  • Always read and follow the manufacturer’s use and safety instructions carefully.
  • You shouldn’t store candles for longer than 12 months from the date of purchase. After 12 months, candles can diffuse and burn less than expected.