We can exchange or refund items if:
- Items are returned to us within 14 days of receipt
- Items are returned to us in perfect condition (we can only accept a return if it is unused)
- If the product is faulty
- We only accept returns from items purchased directly from www.candalia.uk
To return items please use a postal service with a tracking service. The parcel remains in the responsibility of the sender until it arrives back in the warehouse. Please ensure you obtain proof of postage should you need to contact us about your return.