Candalia Limited, registered office address Kemp House, 160 City Road, London EC1V 2NX, U.K. (“We”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 2018 (the Act), the data controller is Candalia Limited of Kemp House, 160 City Road, London EC1V 2NX, U.K., a company registered in England company number 12275855 ..
Information we may collect from you
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on our site www.candalia.uk (our site) or by corresponding with us by telephone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to a service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, or other activities commonly carried out on the website and when you report a problem with our site. The information you give us may include your name, address, e-mail address and telephone number, financial and credit card information, personal description and photograph, and other information.
- Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- Information we receive from other sources. We may receive information about you if you use any other websites we operate (if any) or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We may also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Uses made of the information and purpose for which it is collected
We use information held about you in the following ways and handle it for these purposes:
- Information you give to us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or about which you have enquired about and if you have signed up to receive our newsletter then we will send you the newsletter;
- to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, please tick/un-tick the relevant box situated on the form on which we collect your data and/or when we email click on “unsubscribe”;
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
- Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others;
- Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
The lawful bases on which we process your data under the Act and under the General Data Protection Regulation are where you buy goods from us that it is necessary to perform a contract with you and in relation to marketing to you consent is the basis.
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, if any.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site.
- Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Candalia Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Where we store your personal data
All information you provide to us is stored on our servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected] In such a case we need to retain your data for legal purposes such as to deal with later Product liability claims or to ensure we do not market to you in future so would keep your data on a data suppressed list.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We retain your personal data for at least six years or longer where the law requires after you cease to order from us or cease contact with us where we hold your data from your registration to use our site or to subscribe to our newsletter.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. This is known as a right of “subject access”. We will respond to such requests without undue delay and in any event within a month of such a request. If you have a registered online account with us you can lot in and change your name and contact details when you next place an order. You cannot change a delivery address once we have accepted an order by changing your details on the Website.
Or by post to our registered office address – Candalia Limited, registered office address Kemp House, 160 City Road, London EC1V 2NX, UK.